Refund policy

RETURN POLICY

AALF warrants that the Products delivered to the Buyer hereunder shall be free from defects in material and workmanship under normal conditions of use at the time of delivery by AALF to the Buyer. AALF’s warranty does not cover defects caused by improper use or exposure of the Products by the Buyer.

With respect to the quantity delivered and the conformity of the Products received to the specifications indicated in AALF’s Confirmation of Acceptance (C.O.A.), under penalty of forfeiture, the Buyer must inspect the Products within five (5) business days from the actual delivery date and report any claims exclusively in writing within such period.

If the Buyer fails to inspect or notify any defect as provided above, the Product shall be deemed accepted, and the Buyer shall waive any rights it might otherwise have had against AALF regarding such defect.

If the Buyer exercises the right of withdrawal, AALF shall not be responsible for the return shipping costs, which shall be borne exclusively by the Buyer, in accordance with Article 57, paragraph 1 of the Consumer Code. Packages sent with postage due will not be accepted. The Buyer shall also bear any risk related to the return of the Products, whether loss or damage, unless the Buyer proves that the Products to be returned were handed over to a carrier.

In the event of latent defects in Products purchased from AALF, the Buyer shall, in any case and circumstance, notify AALF within five (5) business days, attaching all relevant documentation. In such case, the Buyer shall be indemnified by AALF in the manner AALF deems most appropriate, as specified in Article 7.3 above, provided that the claim is made within the warranty period of each manufacturer.

Products, even if not defective, may be returned within ten (10) days of delivery. Returns made after this period may be accepted only at AALF’s sole discretion. Any refunds, only after written approval by AALF, shall concern exclusively the purchase cost of the products and not the shipping expenses, and shall be credited only to the credit card or bank account originally used by the Buyer for payment.

The refund procedure requires the Buyer to send an e-mail to AALF to obtain authorization (R.M.A. – Return Merchandise Authorization) and the related identification number. The R.M.A. e-mail, which also includes a pre-filled form with the return address to be affixed to the package, must be enclosed in the return package sent to AALF. The refund will be issued within fifteen (15) days from the physical receipt of the goods by AALF.

Returned products must not have been used, or damaged and must include all original labels and security seals intact. Violation of the above conditions will result in the automatic rejection of the return request.

Within ten (10) days of delivery, the Buyer may exchange a purchased product for another identical item of a different size and/or fit, if available. After the expiry of such period, exchange requests may be accepted only upon AALF’s sole discretion. Exchanges must also comply with the R.M.A. procedure described above. The replacement product will be shipped to the Buyer free of charge.

In all cases, products must be returned in their original packaging. Unauthorized returns and/or exchanges will not be accepted. Returns and/or exchanges that do not comply with the procedure described herein shall, in any case, be considered unauthorized.